Bangor Hydro recognizes our responsibility to provide special
services to customers with special needs. As a result, we offer the
Bangor Hydro Electric is equipped with TDD (Telecommunication
Device for the Deaf) to put our hearing impaired customers in
direct contact with our Customer Service Representatives. If you
have a TDD, dial toll-free 1-800-559-0069 or 990-6969 in the Bangor
The LifeLight Program identifies residential customers who rely on
electricity to operate medical equipment. LifeLight is designed to
prevent the unnecessary or accidental disconnection of critical
While not a guarantee of uninterrupted service, LifeLight
customers are alerted in advance to planned outages and receive
every possible consideration in our restoration efforts in the
event of extreme storms or unplanned outages.
If a LifeLight customer reports an outage, and power cannot be
restored within an acceptable time frame (i.e., length of time the
backup power can be maintained), the customer will be encouraged to
seek assistance from available emergency services such as fire,
police, hospital, etc.
To qualify, you must have a medical necessity that is supported
by a statement from your doctor or other qualified health care
professional. Typically, medical necessity is defined as a
situation in which medical equipment is involved.
Bangor Hydro recommends backup power supplies be considered for
the unexpected outages that occasionally occur. Consult a
physician, a medical supply company or hospital social service
about possible backup power supply; and be sure it is installed by
a qualified electrician.
Because Bangor Hydro vehicles are radio-equipped, our employees
will report an emergency or a suspicious event to the appropriate
To learn more about any of these special
services or about emergency planning preparation, contact Bangor
Hydro's Customer Service Center at 1-800-499-6600. In the Bangor
area, call 947-2414.